Dear Simon,

As a valuable customer of [CD Vendor], we wanted to alert you to the fact that we have recently become aware that a portion of our customer information has been stolen. Along with several other online merchants, we were the target of a sophisticated hacker.

We are taking every conceivable step to make sure the information you have provided to us in the past for ordering online is secure and remains so. However, there is a chance that the loss of such [CD Vendor] customer information could result in fraudulent charges on your credit card.

For your safety, we suggest you monitor your credit cards closely over the next few weeks and report any suspicious activity to your credit card company and [CD Vendor] as well. The type of and last four digits of the credit card you have used at [CD Vendor] are listed below this message. We also suggest you change your password by emailing our customer service department at password@[CD Vendor].com.

If you have any questions, please feel free to contact our customer service department at [telephone number] or questions@[CD Vendor].com. Our customer service department is open Monday through Friday 9 AM to 10 PM.

Once again, I apologize for the inconvenience. We appreciate your business and will do everything we can to help you during this process. Thank you for your patience. Please also feel free to contact me directly at xxx@[CD Vendor].com.

Sincerely,

xxx

Chairman, [CD Vendor]